Q Do you offer free returns?

A Unfortunately, we do not offer free returns. Any returns will be at your own expense.

Q What if my product is faulty?

A We are sorry to hear you have received a faulty product. No problem! Send our customer service team an email within 30 days of purchase at owpuikei@gmail.com, with images of the faulty product and we will be in touch to resolve the issue.

Q How long does it take to process my return?

A We aim to process your return as soon as possible, but on occasions it may take up to 14 days for your refund to be processed after you have returned your item(s) to us. If you have not been refunded after 14 days of returning the item(s), please contact us at owpuikei@gmail.com with the proof of postage information from your return carrier receipt and we will investigate this further.

Q How can I track the status of my return?

A As soon as your return has been received by our warehouse team you will receive an email notification. You will then also receive an email from us to say your refund has been processed. Please note it can take 3-5 working days for the payment to show in your account, depending on the card issuer.

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Q 你們會退回貨品的運費嗎?

A 很抱歉，我們不提供免費退貨。任何退貨費用將由您自費。

Q 如果我收到錯誤或破損産品應如何處理?

A 得知您收到了有破損的產品，我們深感遺憾。在購買後 14 天內與我們聯絡 ，並附上故障產品的圖片，我們將與您聯繫以解決問題。

Q 通常處理時間是多久?

A 我們會盡快處理您的退貨，但有時在您將商品退還給我們後，可能需要長達 14 天的時間來處理您的退款。如果您在退回商品 14 天后仍未獲得退款，請即與我們聯繫 ,並提供您的回郵收據中的郵資信息證明，我們將對此進行進一步調查。

Q 如何查看我的退換狀態?

A 一旦我們收到您的退件，您將收到一封電子郵件通知。然後，您還會收到我們的電子郵件，說明您的退款已處理。